COVID-19 Statement


The safety of our clients, staff and tenants is our number one priority. Therefore, Red Key Property Services and Fortis Properties would like to issue the following statement:-

Viewings in tenants’ and vendors’ homes will be minimised over the next 7 days and we will observe the advised 1 metre no-contact range where possible. We will also refrain from shaking hands; please do not take this personally as this is solely based on the advice given by the public health departments.

Staff will ensure they are fit for work and in the event of any staff feeling unwell with any one of the symptoms as described by the public health departments, they will be self-isolating at home for 7 days in line with current advice and will work from home where able to do so to limit and reduce the risk of the spread of germs.

Personal hygiene in the workplace has always and will continue to be a high priority. Therefore, to safeguard our staff and visitors, we ask that all visits our offices are kept to a minimum and are for essential appointments only.

Should one or both of our branches be forced to close temporarily due to staff illness or ‘work from home’ government advice, we will still strive to maintain high levels of service at all times. We are dedicated to ensuring no loss of service to our customers, so this will only occur in extreme circumstances.

In the event of maintenance issues at properties, works will be restricted to ‘most urgent and priority cases only’ to ensure tenants’ and contractors’ health and safety alike.

If your home is due to be inspected by a member of the Red Key Property Services or Fortis Properties teams, we will be in touch to rearrange your appointment. We will initially postpone inspections by 4 weeks, but will monitor government advice on an ongoing basis.

Please see the link below for advice from the World Health Organisation.

Please check on those that are most vulnerable; friends, family and neighbours. Should you require any assistance from Red Key Property Services or Fortis Properties, are genuinely concerned about any aspect of COVID-19, or require clarification of the contents of this statement, please contact a member of the team.

We will continue to work as normally as possible until such time circumstances change and would ask for your patience with our reduced workforce and consideration for others at this time.

Please stay safe and take necessary precautions where possible.

Red Key Property Services and Fortis Properties